About Us - Concepts Computer Brunei

The journey of Concepts Commercial Suppliers began in 1999, when a visionary named Vincent Pao entered the IT industry with a mission to drive transformation.
Starting from a single shop lot, the company experienced steady growth in its early years under Vincent Pao’s dedicated leadership. His unwavering commitment and strong sense of direction became the foundation for a capable and motivated team.
In 2009, the company reached a significant milestone by expanding into its current main headquarters, comprising three adjoining shop lots in Kiulap. This expansion reflected both the company's continued growth and its strengthened presence in the local IT sector.

VISION

Being a local Company based locally, we desire and working towards being on-par with the quality of technology hardware and solution provisioning in this region and around the world
Market leader in the Information Technology industry in Brunei Darussalam
Role model of excellence in the Information Technology industry in Brunei Darussalam

MISSION

We exist to be a local company that meets the expectations of the local clients and customers in every aspect from the time they engage with us as well as when they walk in to our store until they purchase an item
To ensure every customer gets a full experience on the post-sales support where necessary after purchase has been made

History of concepts TechnologIES

1999

1999Company Established

Establishment of Gadong Branch

Concepts Computer was founded in 1999, marking the beginning of its journey as a trusted ICT retailer and service provider in Brunei, committed to delivering reliable technology solutions.

2007Major Roadblock

Major Flood of 2007

A severe flood affected the Gadong branch in 2007. Despite the disruption, the company demonstrated resilience and emerged stronger in its operations and service approach.

2009

25th April 2009Moved to Kiulap Branch

Moving to Kiulap Branch

Operations were relocated to a new and improved location in Kiulap. This move provided better access and convenience for customers while supporting the company's continued growth.

2012Establishment of Ontime Service Network

Establishment of Ontime Service Network

The Ontime Service Network was introduced to streamline technical support and ensure timely, reliable service for customers across various product lines.

2014

2014Recognition by Bruneian Government, Best employer

Recognition by Bruneian Government, Best employer

Concepts Computer received national recognition as one of Brunei’s best employers. It was the first IT company in the country to earn this distinction, reflecting a strong commitment to staff well-being and professional excellence.

Acer

Appointed as ASP by HSN for Acer products

Appointed by HSN as an official Authorized Service Provider for Acer products, enabling Concepts Computer to offer certified support and warranty services.

Epson

Authorized Service Provider for Epson

Earned the status of Authorized Service Provider for Epson, expanding service capabilities to include support for Epson printers and devices.

Brother

Authorized Service Provider for Brother

Recognized as an Authorized Service Provider for Brother products, further strengthening Concepts Computer’s role in delivering quality technical services across top-tier brands.

2025

2025Authorized Distributor of IMAGO